|
| Q:
I'm bringing in my computer / printer for repair... what else do I
bring in with me? |
| A:
For Notebooks or Laptops, please bring in your A/C Power supply. For
PC's, desktops, etc.., usually nothing else is needed. No monitors,
keyboards mice or power cords are necessary. However, if you have
Restore Disks you may want to bring them in with you. If your
printer has an A/C power adapter, please bring that in also. |
|
| Q:
What about my data, files, documents etc.... will I lose all my
information? |
| A:
Every effort is made to preserve the data on your hard drive;
however, we cannot guarantee your data. The best action you can take
before bringing your computer in for repairs is to back up your data
on a separate medium. If you have Restore Disks you may want to
bring them in with you. |
|
| Q:
How long will my repairs take? |
| A:
Our walk in customers are on a first come, first served basis.
Typically, your equipment will be diagnosed within 48 hours. If the
estimated cost of repair exceeds $100 (parts & labor) you would
be contacted for approval before we proceed further. Occasionally, a
proprietary part may need to be ordered and shipped for your
equipment, which may add 2 - 3 days to the repair process. Immediate
service is available for an additional nominal charge providing that
a technician is available. |
|
| Q: Is
my computer / printer worth fixing? |
| A:
For desktops, laptops and printers, the minimum service fee is $40.
Should you decide to continue with the repair(s), your service fee
applies towards your repair bill. |
|
| Q:
What are your hours? |
| A:
Monday through Friday - 8:30AM till 5:30PM. Closed Saturday and
Sunday. |
|
| Q: Do
you repair monitors? |
| A: We
used to. However, since the cost of new monitors continues to fall,
it's usually more cost effective for a customer to purchase a new
monitor with full warranty as opposed to a repaired one with a 90
day warranty. |
|
| Q: Do
you repair copy machines? |
| A:
No, a specialist who deals exclusively with your particular model
should repair your copy machine. |
|
| Q: Do
you take VISA? |
| A:
Yes, we accept all major credit cards. |
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